Overview
Our subscription packages are designed to provide flexible, predictable, and cost-effective IT support for businesses. With multiple tiers tailored to your needs, these packages include proactive maintenance, prioritized support, and service hours at reduced rates.
Package Tiers
- Essential Support Package
- Price: $250/month
- Includes:
- 5 hours of Tier 1 support per month.
- Discounted hourly rate:
- Tier 2: $90/hour
- Tier 3: $140/hour
- Email support with a 24-hour response time.
- Monthly system health reports.
- Best For: Small businesses with basic IT needs, such as troubleshooting, software installations, and minor hardware fixes.
- Professional Support Package
- Price: $750/month
- Includes:
- 10 hours of combined Tier 1 & Tier 2 support per month.
- Discounted hourly rate:
- Tier 3: $135/hour
- Email and phone support with a 12-hour response time.
- Bi-weekly system updates and backups.
- Priority scheduling for on-site visits.
- Best For: Businesses needing consistent system administration and network management.
- Enterprise Support Package
- Price: $1,500/month
- Includes:
- 20 hours of combined Tier 1, Tier 2, and Tier 3 support per month.
- Discounted hourly rates for overages:
- Tier 1: $45/hour
- Tier 2: $85/hour
- Tier 3: $130/hour
- 4-hour response time for critical issues.
- Weekly system health checks and updates.
- Managed backups and recovery planning.
- Semi-annual IT strategy reviews.
- Best For: Businesses with advanced IT systems and critical infrastructure.
Additional Benefits for All Packages
- Unused Hours Rollover: Any unused support hours roll over for up to 2 months.
- Proactive Monitoring: We monitor your systems to identify and resolve issues before they become problems.
- No Long-Term Contracts: Subscriptions are month-to-month, providing flexibility to upgrade, downgrade, or cancel at any time.
- SLA Violations are billed at 1/2 price: In the odd event we are unable to provide support services within the times, the service is billed at half price.
Add-Ons
- After-Hours Support Add-On: $200/month for after-hours coverage at subscription rates.
- Holiday Support Add-On: $300/month for holiday coverage at subscription rates.
Custom Packages
If your business has unique needs, we can customize a support package to include additional hours, on-site visits, or specialized services.